I want to thank you for doing such a terrific job at our Sales training program last week. Your presentation was right on track with what I had in mind and it "dove-tailed" perfectly with the things I covered later in the meeting. The Regional Sales Managers all left the meeting with a better understanding of how to be more effective when working with reps. I have never seen this group so "inspired" as they were after your talk...it was simply amazing the effect you had on them! I also listened to the tape that you provided to each of us at the end of your presentation. I really enjoyed it and found it to be one of the most professionally done training tape programs I have ever heard. We would like to invite you to our next National Sales Meeting to be our keynote speaker
Karen Alberts, North American Director of Operations, Solcon
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It’s uncanny how large business organizations have the ability to beat employee excellence into compliant, blind, mind-numbing submission. It’s equally uncanny how organizations can reward mediocrity, poor performance, and bad behavior because they don’t want to confront the issue for fear of hurting the perpetrator’s feelings. Read more
The social aspect is encouraged in most work environments as a means to make the workplace more enjoyable. When the workplace is a monotonous nose to the grindstone place, most people do not perform well over a long period of time. However when the coffee hour breaks and water cooler talks turn into the predominant communication methods, there is a problem. Setting performance measures in place that place accountability and move the company forward toward the quarterly or yearly objective should allow for periodic social interaction, yet keep the employees focused and productive. The key is periodic objective measurement and quickly recognizing, then resolving any bad habits that form.
I think that this speaks more to the lack of real "LEADERSHIP" in the workplace today. In most corporate cultures, both large and small, real and creative thinking and decisiveness are frowned upon. Everyone is afraid to put themselves out there so they cannot be hurt by the predatory purveyors of mediocrity (The PPMs). These PPMs will do anything to protect their position within the power structure of an organization by stifling change that might unseat them from their position at the table. These are the first people to think of reasons "not" to do something creative. They are the first ones to use statements like; we tried that before and it didn't work, no one else is doing that, etc. Those folks that are beneath them (in the chain of command) are rewarded for mediocrity and stasis, and punished for creativity and decisiveness. Therefore " organizations can reward mediocrity, poor performance, and bad behavior". The old go along to get along.
First, a caveat: This is not a political column, this is a business column. The meaning of Scott Brown’s election in Massachusetts is a great metaphor for corporations. Given a “Massachusetts Shock Message” to a corporation (like snowballing employee turnover or customer defections), how many corporate executive teams and organizational leaders go into spin cycle- or worse yet- denial mode? Let’s face it: leadership isn’t just about giving a directional message (“I haven’t explained the message well. They don’t get it”.) That’s top-down management-by-directive, and the problem is the executive is in denial about which way the real message is being sent: it’s not coming from headquarters; it’s coming from the pickup truck- the street. Read more
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