Four questions about whether or not organizational change worked Read more

There is a lot of talk about “the lack of trust”- in corporations, Washington D.C., Wall Street, the media, and so on. Nobody can be trusted. But how can we reverse the trend of trust lost? How do we build trust?  Read more

Ever heard the term “that was a good meeting”? Just what does that mean? Everybody is happy? Everyone got to say something? There was a “aha!” moment? A new idea came out? But isn’t there that gut feeling that says “We’ve seen this and done this before, and nothing happened”?  Read more

Is your organization customer-driven, or driven from the top-down? Here are quotes from two business books, “In Search of Excellence” (Tom Peters, Robert Waterman, Harper-Row, 1982) and “Best Laid Plans” (Alan Weiss, Las Brisas, 1990) Read more

 “Fake Work”, Brent D. Peterson, Gaylan W. Nielson; Simon Spotlight Entertainment (Simon and Schuster), 2009. Read more

Trust- The following comment was published in the September 2009 Harvard Business Review: Read more

The cover of the Harvard Business Review is titled, “Rebuilding Trust”, and is chock full of articles about what executives have to do to learn and earn trust. In Michael Lewis’ Moneyball, the (then) new General Manager of the Oakland A’s, Billy Beane, and some of his old school scouts disagreed about whether or not to pick a baseball prospect because the player had great athletic ability, but wasn’t a good hitter. The discussion went like this: Read more